Support & Implementation Plan for Business Central & D365
Business Central Implementation / By Trident Information Systems Introduction : Trident Help Desk Enterprise Solutions – ERP, CRM, BI, and Business Portals – yield business benefits only when consumed efficiently by the uses As businesses grow and scale up, these systems require adaption, enhancements, occasional technical support and the users require access to consultant’s time and mindshare. This document provides the various standard support plans available to Trident customers. Being on one of the support plan brings to a customer the following advantages: Dedicated support & service delivery engineer. Dedicated Project Manager who’ll be working directly with your team Fast issue diagnosis and resolution recommendation Incident tracking in Jira Automatic response when a new incident is created Optimization of the existing processes Answering ‘How to’ ERP related questions Improving work practices through SOPs Automation of recurring ta...